When troubleshooting reports, it is especially useful to determine whether the problem is isolated to one machine or is occurring on multiple machines. For instance, if a report fails to run on one processing server, see if it runs on another.
If the problem is isolated to one machine, pay close attention to any configuration differences in the two machines, including operating system versions, patch levels, and general network integration.
In particular, check the database client configurations, the drivers and versions, and the accounts under which the processing servers are running. If the reports are based off ODBC data sources, compare the ODBC driver versions, the DSN configurations, and the versions of the MDAC layer. Check to see if the Page Server or Job Server is running under an account that has the appropriate access rights to the report database server. If the report database server is on a remote machine, change the Page Server or Job Server to use a valid domain account with enough rights to view or process the report.
If you follow these steps and the problem persists, contact Business Objects technical support. Before you call, take note of the database client and version you are running, the database server version that you are connecting to, and the driver name and version that you are using to connect.
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