BusinessObjects Enterprise Administrator's Guide

Troubleshooting NT accounts

Creating a new NT user account

• If you create a new NT user account, and the account does not belong to a group account that is mapped to BusinessObjects Enterprise, add it to BusinessObjects Enterprise. For more information, see Mapping NT accounts.
• If you create a new NT user account, and the account belongs to a group account that is mapped to BusinessObjects Enterprise, refresh the user list. For more information, see Viewing mapped NT users and groups.

Adding an NT account to a mapped NT group

When you have added a new account in NT, and the NT group to which the account belongs is already mapped to BusinessObjects Enterprise, there are three ways you can get the new NT account into BusinessObjects Enterprise. Choose the method that works best for your situation:

• When the new NT user logs on to BusinessObjects Enterprise and selects NT authentication, the system will add the user to BusinessObjects Enterprise. This is the simplest method and it doesn't require any extra steps, but the user won't be added until he or she logs on to BusinessObjects Enterprise.
• You can add the new user to BusinessObjects Enterprise and select Windows NT authentication. The user is added and is automatically assigned a Windows NT alias. See Creating a user and a third-party alias.
• You can go to the Windows NT tab in the Authentication management area and select the option to add all new aliases and create all new users, and then click Update. In this case all NT users will be added to BusinessObjects Enterprise. For details, see Mapping NT accounts. However, if the NT group contains many users who don't require access to BusinessObjects Enterprise, you may want to add the user individually instead.

Creating a new NT group account

• If you create a new NT group account, and the group account does not belong to a group account that is mapped to BusinessObjects Enterprise, add it to BusinessObjects Enterprise. For more information, see Mapping NT accounts.
• If you create a new NT group account, and the account belongs to a group account that is mapped to BusinessObjects Enterprise, refresh the group list. For more information, see Viewing mapped NT users and groups.

Disabling an NT user account

• If you disable an NT user account (using Windows Administrative Tools), the user will not be able to log on to BusinessObjects Enterprise using the mapped NT account. However, if the user also has an account that uses Enterprise authentication, the user can still access BusinessObjects Enterprise using that account.