BusinessObjects Enterprise Administrator's Guide

Troubleshooting LDAP accounts

Creating a new LDAP user account

• If you create a new LDAP user account, and the account does not belong to a group account that is mapped to BusinessObjects Enterprise, either map the group to BusinessObjects Enterprise, or add the new LDAP user account to a group that is already mapped to BusinessObjects Enterprise. For more information, see Configuring LDAP authentication.
• If you create a new LDAP user account, and the account belongs to a group account that is mapped to BusinessObjects Enterprise, refresh the user list. For more information, see Viewing mapped LDAP users and groups.

Creating a new LDAP group account

• If you create a new LDAP group account, and the group account does not belong to a group account that is mapped to BusinessObjects Enterprise, add it to BusinessObjects Enterprise. For more information, see Configuring LDAP authentication.
• If you create a new LDAP group account, and the account belongs to a group account that is mapped to BusinessObjects Enterprise, refresh the group list. For more information, see Viewing mapped LDAP users and groups.

Disabling an LDAP user account

If you disable an LDAP user account, and that LDAP user account is mapped to BusinessObjects Enterprise, the user will not be able to log on to BusinessObjects Enterprise. However, if the user also has an account that uses Enterprise authentication, the user can still access BusinessObjects Enterprise using that account.

Disabling an LDAP group account

If you disable an LDAP group account, and that LDAP group account is mapped to BusinessObjects Enterprise, the users who belong to that group will not be able to log on to BusinessObjects Enterprise. However, if the user also has an account that uses Enterprise authentication, the user can still access BusinessObjects Enterprise using that account.